Rbazzi Privacy Policy — How Does Your Data Stay Protected?
Last Updated: January 2025 — This policy applies to all users in Bangladesh.
What Information Do We Collect and Why?
Personal Identity Information
When you register an account on rbazzi, we collect your name, date of birth, email address, and mobile number. This information is used to verify your identity and keep your account secure. It is also required to confirm that you are over 18 years of age. All personal data is securely stored on our servers using SSL encryption. This information will never be shared with third parties without your consent.
Financial & Payment Information
During deposits and withdrawals, we collect your bKash or Nagad number and transaction details. This information is used solely to process payments and prevent financial fraud. We never store your full payment PIN or password. Records of all financial transactions are kept in a secure database and can only be accessed by authorized personnel. In cases of legal obligation, limited information may be provided to regulatory authorities.
Usage & Activity Data
We automatically collect usage-related data such as which games you play on the platform, how long your sessions last, and which features you use most. This information helps us improve our service quality and personalize your experience. Session data is stored using cookies and local storage, which you can control from your browser settings. IP addresses and device information are collected for security verification purposes. This data is never sold to advertisers.
Contact & Support Information
When you contact our support team, a record of that conversation is stored. This information is used to ensure service quality and to provide you with better assistance in the future. Your complaint or query history is securely stored in our system. If you do not wish to receive promotional emails or messages, you can opt out at any time. We never use your contact information for spam or unauthorized marketing.
Your Rights & Our Commitment
Right to Access
You can request to view all information we hold about you at any time. We are obligated to respond to your request within 30 business days. This process of providing information is completely free of charge.
Right to Rectification
If any information in your profile is incorrect or outdated, you can request a correction. Ensuring accurate information is also important for the security of your account. We will update the information promptly after verification.
Right to Erasure
After closing your account, you may request that your personal data be deleted. Due to legal obligations, some data may need to be retained for a specified period. In such cases, we will inform you clearly.
Cookie Policy — How Do We Use Cookies?
Rbazzi uses cookies necessary for the proper operation of the website, such as maintaining login sessions and remembering language preferences. Through analytical cookies, we can understand which pages are visited most and where users encounter difficulties. You can disable cookies from your browser settings, though some features may not work correctly as a result. We never use third-party advertising cookies. If you have further questions about cookies, please visit our FAQ You will find answers on that page.
How Will You Know If the Policy Changes?
Rbazzi reserves the right to update this privacy policy at any time, and the date of any changes will be noted at the top of the page. For significant changes, registered users will be notified via email or platform notification. Continued use of the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly. Our Terms & Conditions It is also worth reading that page at the same time.
Where Can You Submit a Privacy Complaint?
If you have any concerns or complaints about the protection of your personal data, please contact our support team directly. We take every complaint seriously and strive to resolve it promptly. We will respond to your complaint within a maximum of 15 business days. Contact address: [email protected]. Our Responsible Gaming You can also find support information on that page.